Privacy Policy for Website
Effective 30 October 2025
Introduction
Liana Papoutsis & Associates (“we”, “us”) respects your privacy and is committed to protecting the personal information you provide. This policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth).
Personal and Sensitive Information We Collect
We collect personal information necessary to provide our services. This may include:
• Identity and contact details (name, email, phone, address, date of birth)
• Health information relevant to your care (presenting concerns, medical history, reports, treatment plans, session notes)
• Appointment history and communications
• Payment and billing details
• Referrer (where applicable)
• Emergency contact details
• Website usage data (cookies, analytics, device information)
We will tell you when information is required to provide services and when it is optional.
How We Collect Information
• Directly from you (online forms, intake forms, email/phone/in-person, telehealth)
• From third parties with your consent (e.g., lawyer, GP, referrer, Victims Services) or as permitted/required by law
• Automatically via our website and analytics tools (see Cookies)
Why We Collect and Use Information
We use your information to:
• Provide therapy and related services
• Manage bookings, reminders, and client communications (email/SMS)
• Process payments, claims, and receipts
• Communicate with referrers with your consent
• Improve our services, quality assurance, supervision/training (using de-identified information where possible)
• Comply with legal and regulatory obligations (record keeping, responding to lawful requests)
Disclosure of Personal Information
We do not sell your information. We may disclose information to:
• Third-party providers supporting our operations (e.g., client management software, telehealth platforms, secure email/SMS, payment gateways, cloud hosting, IT/security providers)
• Professional advisors (legal, accounting, insurers)
• Government agencies or regulators where required by law, or where there is a serious risk to life, health, or safety
Complaints
If you have a concern or complaint about how your information is handled, please contact us first at info@lianapapoutsis.com.au.
If unresolved, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.
Changes to This Policy
We may update this policy from time to time.
Contact Us
For questions about this policy, please contact:
Liana Papoutsis & Associates
info@lianapapoutsis.com.au